Privacy Policy

Introduction

This Privacy Policy explains how Nelson's Equestrian and Pet Supplies collects, uses, and protects your information when you visit our website, nelsonsequestrian.co.uk. We are committed to respecting your privacy and ensuring transparency about how your data is handled.

Information We Collect

When you visit our website, we automatically collect certain information through standard web technologies. This includes:

IP address and browser type
Pages visited and time spent on the site
Referring URLs and device information
Standard server log data

We do not collect names, email addresses, or any other personally identifiable information unless you voluntarily provide it during a purchase. No user accounts or databases store personal data outside of transactional records required for order fulfillment.

How We Use Information

The information we collect is used solely for the following purposes:

To improve website functionality and user experience
To analyse traffic patterns and site performance
To ensure the security and stability of our website
To fulfil and process orders you place

We do not use your data for profiling, automated decision-making, or any purpose unrelated to the operation of our website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential cookies to maintain your session during checkout
Performance cookies to understand how visitors interact with our site
Functional cookies to remember preferences

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features, particularly checkout functionality.

Third-Party Services

We use trusted third-party services to support our website operations:

Google Analytics to monitor traffic and user behaviour
Shopify to process payments and manage orders
Google Ads and other advertising networks to display relevant product ads

These services may collect data such as IP addresses and browsing behaviour. We do not control their privacy practices, so we encourage you to review their respective privacy policies.

Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted channels provided by our payment processor. We do not store full payment details on our servers.

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right of access to your personal data
The right to rectification of inaccurate data
The right to erasure (in certain circumstances)
The right to restrict processing
The right to data portability
The right to object to processing

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on this page with the updated "Last Updated" date. We recommend reviewing this policy periodically.